Terms & Conditions

At Bildband Berlin we are proud of the service we offer to our customers and we want to offer you all the possible information on our website. So we have put together a short summary of our terms and conditions for those ordering outside of Germany.
Please note that this is a translation from the original in German, and these terms and conditions are governed by German Law. You can find the originals in German in the links below:

Allgemaine Geschaftsbedingugen

Datenschutzerklärung

Impressum

Lieferbedingungen / Widerruf

Who we are

BBU Bildband Berlin UG, or hereinafter referred as Bildband Berlin, is a photography bookshop and gallery in Berlin, Germany, managed by Joseph Dilworth and Thomas Gust.
We host regular exhibitions, events and we offer photography books from small independent publishers and big publishing houses, catered to general and specialised audiences.
We’re located at Immanuelkirchstr. 33, 10405 Berlin; and we are open Monday to Friday between 12:00 and 19:00, and Saturday between 11:00 and 18:00.

Data Protection

We only use the essential information you provide us (like your name or your address) in order to be able to process your order. We do not share this information with anyone and it is safely stored in our database.
In case you wish that we delete your account and other personal information you provided us, please get in touch with us. You can write us an e-mail to info@bildbandberlin.com, or you can send us a letter to:
Bildband Berlin 
Immanuelkirchstr. 33
10405 Berlin

Online Orders

If you’re located outside of Berlin, or you prefer to browse online through our catalog, you can order any of our books in stock through our website. You can pay using our secure payment process, and as soon as you complete the checkout process you will receive in your e-mail the confirmation of your order and a tracking number with the shipment details of your order.
If you are located in Berlin, you can also pick-up your order at our shop during our business hours.
Please be aware that you may be subject to taxes and customs duties if you want your order delivered in a country outside of the European Union.

Products

All the products shown in our website are in stock and ready to be shipped. In the odd case the product you requested is not available, we will contact you as soon as possible and offer you a solution, replacement or a refund if you wish so.

Delivery

We ship all orders using DHL Premium service, and you will receive a tracking number with the confirmation of your order. We ship to anywhere in the world and you can benefit from our flat shipping rates to order as many books as you want, the shipping price stays the same!
Please note that due to the current COVID-19 situation, there might be some delays with your delivery. Please check the tracking number you receive with the confirmation of your order for the estimated delivery day.
You can check our delivery prices here.

Returns

You have the right to return the goods you order from us within 14 days of the reception of your purchase.
In the event that you have received a good that is not in the advertised condition, please contact us immediately so we can arrange the return of it and arrange the delivery of a replacement or a refund.
In the event that you wish to return a good because you changed your mind, please send us back the good in the same conditions you received it in (including the unwrapped packaging). Please note that in this case, you will have to cover the cost of shipment.

Payment

All our prices are in Euros (€) and they include German VAT.
We accept all major credit cards via our secure payment gateway. We do not store or process the information of your payment details. Alternatively, you can also pay for your order using PayPal or you can do a SEPA bank transfer. Just select your preferred method during the checkout and follow the instructions. Please note that we can’t ship any good until we have received the payment.